Latest Features

Here you will find details on the newest features to help make it easier to manage your sQuid account.

Offer receipt now available

Download receipts for purchased offers

You can now download a receipt for any offers you have purchased, provided that they have not been refunded.

To download a receipt, simply log in to your sQuid account, go to your Offers tab, next go to Purchased Offers and find the option to download the receipt.

Offer instalments deadline

Deadline time now displayed for instalment offers

A cut off time is now displayed when you pay for an offer by instalment. This will make it easier for you to know when the upcoming payment is due by, so you can ensure that your payment is received at the school by the deadline date set.

One click top ups on the Catering Purse

Faster top ups

When you need to top up your child's Catering purse in a hurry, you can now do so in a couple of clicks.

Simply log in to your sQuid account, go to the Catering Purse, select the amount to top up and click on the Top up Now button. You will then be directed straight to the payments screen where you enter your payment card details, negating the need to go through the 'Add to Basket' process.

Faster payment processes

Improved 3DS2 payment feature

We have updated our payments flows to incorporate the new banking sector 3DS2 features. This means that for most payments that are made, parents will no longer need to enter a passcode or open their banking app to authenticate a payment. Security checks are still carried out, although the process is now quicker - perfect for busy parents on the go!

Bookings receipt

Peace of mind for parents

We have just released a new feature allowing parents to download a receipt for booking slot purchases. When parents are in their Bookings, they can go to My Bookings where they will see a Download receipt button next to their booking slot purchases.

In addition, the DoE establishment number is now included on the bookings receipt downloaded by parents.

Please note that you will need to contact the sQuid Support team to enable this option for your school before it is available to your parents.

Download multiple Bookings receipts

Select the receipts you need

Parents have the option to download bookings receipt by date range, and they can also select to only download receipts for slots purchased using Childcare Vouchers.

Booking slots availability

See which clubs have booking slots available

Making it even easier for parents to decide which slots to book, they can now see which booking slots have availability. Being able to see which day and time clubs have spaces for can really help parents to manage pre and after school care.

Topping up using Friends & Family

No maximum top up amount

There is no longer an upper limit when topping up via Friends & Family online. The minimum top up of £5.00 is still in place.

Contact us

Use the details below to contact our in-house Support team.

Send an in-portal message

The best way to contact our Support team is to send an in-portal message. When logged in to your sQuid account, click on the Support button at the top of the screen and then scroll to the end of the page where you will find the Contact Us button. Enter your message and then click Send. This will pull through your sQuid account details and registered email address, making it faster for us to resolve your query.

Email the Support team directly

If you cannot access your sQuid account, please email our Support team directly at customerservice@squidcard.com
Please remember to contact us from the email address you used to register your sQuid account, and include your 16 digit sQuid registration number, together with details of your query.

Enter your message in the space provided and submit your query to the team.

We reply to all queries received and will do our best to resolve your query as quickly as possible.