School Administrators Supportal
Welcome to the sQuid School Administrators Supportal
We're here to help your school day run a little more smoothly.
On our Supportal, you will find all the latest news from sQuid, new features information and links to our system help guides.
Can't see what you need?
No problem. You will find our contact details at the bottom of this page.
News
All the sQuid news which is sent direct to your inbox can now also be found here.
Discover what's new with sQuid SchoolPay
Get the latest news on brand new features and system updates on the sQuid Trips & Offers system here.
System user guides
Do you use sQuid to manage your school trips, clubs and offers? Then click the link below to view our system user guides.
Keep in touch with us.
We like to keep you up to date with the latest news and system developments.
Help us ensure we have the right contact information by submitting your details via the form opposite.
Parent user guides
A selection of How to Guides to help parents set up and manage their sQuid account.
Contacting the support team
Should parents need support with an account query, they are welcome to contact our Customer Support team either by:
1. using the Support button in their sQuid account, or
2. emailing the team at customerservice@squidcard.com
Support Team
Our in-house support team are always on hand to assist you with any queries you may have. Use the information below to contact the team.
Raise a ticket via email
The most efficient way to contact us is to raise a ticket with our support desk by emailing support@squidcard.freshdesk.com
All emails are ticketed so their progress to resolution can be monitored.
Speak to a member of our team
You can speak to a member of the Support team by calling 0208 132 3777 and selecting option 1.
Additionally, select option 2 to speak to the Finance team and option 3 to speak to Marketing.
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sQuid SchoolPay is a registered trademark of sQuidcard Limited.