Thank you for making my job 10 times easier now!

Gary was so super helpful! All documents and information i asked for, he provided, even completing the task for me (when i could have easily done it myself) but he kindly offered.

School Administrator, Secondary School, London

Very good, easy to use and works well!

I’d just like to say that your Platform is very good, easy to use and works well for the kids. As a Fintech CEO myself, I fully appreciate how difficult it is to build such as platform and achieve market acceptance!

Parent, Primary School, Essex

We have a result!

We have a result!  This is the way forward, thank you

So I’ve been on, it’s actually really easy to use. Especially if payments are being made weekly. I added a weeks worth of meals and care then a weeks worth of sessions to my basket with no problem at all.

Parent, Primary School, Nottinghamshire

Tech Query Resolved in 5 Minutes!

I raised a tech query with customer service via email. To my surprise, I received a response and the tech query was resolved within five minutes (yes, 5 minutes). Based on that experience I can only recommend Squid Card.

Parent, Secondary School, Nottinghamshire

Very efficient

I emailed today about a refund and got a response in minutes. Very efficient and the tone of the email was friendly as well as timely.

Parent, Primary School, Nottinghamshire

sQuid... a game changer!

With regards to the start of this year i would like to compliment sQuid Pay on getting it right. The ability to be able to send out the register letters on administration day was a game changer. It made the start of the year much easier. It has been the first year in my last 5 that i haven't had mass problems and queries.

School Administrator, Primary School, Essex

10/10

Thank you for your time and patience it has been a battle but we got there in the end 10/10 Gary :)

School Administrator, Primary School, Croydon

Thank you

Gary is an asset to your team, I’ve called sQuid multiple times and when Gary has helped me with many queries he is polite, efficient and extremely helpful. Thank you to all at sQuid.

School Administrator, Primary School, Kent

Very helpful!

Ben and Gary have been very helpful.

Parent, Secondary School, Kent

Very pleasant

My conversation on this occasion was very pleasant and Carol was keen to resolve our issue.

School Administrator, Primary school, London

Prompt and efficient

Very prompt and efficient.

Parent, Grammar School, Northern Ireland

Helpful

I find all representatives helpful.

School Administrator, Primary School, Swansea

Superb!

Gary is superb along with his colleague Ben who help and aid us in resolving the issues quickly. Thank you.

School Administrator, Primary School, Havering

Great team

The team member that assisted me was great!

Parent, Primary School, Staffordshire

Great service

Great service and staff are helpful and patient.

School Administrator, Primary School, Swansea

Very pleased to be using sQuid!

When I first joined our school they used excel to monitor dinner money and collected cash/cheques. It was awful! I’m very pleased that we use sQuid.

School Adminstrator, Primary School, Swansea

Second to none

Gary has been a direct assistance in this issue caused by a third party, and his immediate response and help has been second to none. I thank him for his continued support.

School Business Manager, Secondary School, Kent

Friendly and helpful staff

The calls are always answered promptly and the staff are very friendly and helpful. They always manage to resolve any issues we might have. Sometimes they have to refer to a colleague but will always follow it up for us.

School Administrator, Secondary School, London

Above and beyond!

Gary went above and beyond. His knowledge base, technical skills and dedication to helping were exceptional. 10 stars Gary!

School Administrator, Primary School, London

Excellent!

As always, the support from Gary was excellent, so knowledgeable and helpful. The main reason I would recommend sQuid to others.

School Administrator, Primary School, Staffordsire

Asset to the team

Louis is an asset to the team. Throughout the last 36 hours, my issues with sQuid have been handled professionally, sympathetically and quickly by him. Despite my frustrated tone (at an upgrade being scheduled a week before school breaks up for summer!!) Louis has worked so hard to resolve the issue and has called me several times today to update me on the progress. Thank you Louis.

School Administrator, Primary School, Nottinghamshire

Good customer service

My son's school use this and when I recently wanted to change my email address, I made a new squid account but couldn't put my son's registration number on there (already in use in the old squid account). I was so frustrated but I emailed them and they emailed me back the same day. They changed my email address in my old account, and then deleted the new one I had made. All very straightforward. I think their customer service was very good. Thank you.

Parent, Primary School, Havering

Go over and beyond

Gary Muringapasi went over and above to help me with some registration letters that were needed urgently.

Finance Officer, Grammar School, Orpington

Fantastic!

Lorraine was absolutely fantastic. Fully explaining the process and the difficulty with transferral of data via Groupcall XOD. She went above and beyond to reassure me she was doing all she could to rectify the situation, something which was out of the control of sQuid. Thank you very much Lorraine. I didn't fill out a survey last year, but you helped me at a similar time last year with producing letters. Lorraine has also offered me some training so that I can independently 'run' the letters next year.

School Administrator, Secondary School, Nottinghamshire

I would recommend sQuid to anyone!

We became a cashless school a few years ago and find sQuid invaluable. We have issues with the system from time to time but these are generally resolved although at times (particularly the start of a new school year) can take a few weeks to sort out which can be frustrating not only for the school but also our parents. Parents seem to find sQuid easy to navigate and it means we have no missing payments and the system makes it easy to chase those parents who have not paid for offers. We utilise the system not only to receive payments but to gather consent information for trips, order uniform, to sign up for sporting events and clubs and to pay for wrap around care. It has saved a good deal of admin time recording payments as the system allows us to run reports. I would recommend sQuid to any school looking to become cashless.

School Business Manager, Primary School, London

Exceptional Customer Service and prompt refund resolution!

I recently had the pleasure of dealing with Squidcard, and I must say my experience was quite positive. Despite some negative reviews floating around regarding their refund process, my encounter with them was nothing short of excellent.

Upon my son's departure from school this summer, I initially faced some challenges getting in touch with their customer support through email. Frustrated, I decided to dig a little deeper and found the contact details of John (jgallacher at squidcard.com). I reached out to him, expressing my concerns about the lack of response.

To my surprise, John promptly replied, explaining that the summer period brings in a high volume of inquiries, but assured me that they do eventually address all concerns. True to his word, my patience paid off as I received a timely response. I provided the necessary details from my son and the school, and John efficiently arranged a refund for me.

Although I did receive email responses confirming the refund a bit later than expected, the important thing was that Squidcard delivered on their promise. The whole process was handled professionally and courteously, and I felt reassured by their commitment to resolving customer concerns.

In light of my positive experience, I wholeheartedly recommend Squidcard for their reliable services and commendable customer support. Sometimes, a bit of patience can lead to a resolution that exceeds expectations. Kudos to Squidcard for their dedication to customer satisfaction!

Parent, London

A positive experience

The team are quick to fulfill requests, providing the requested information. Very helpful.

Office Manager, Secondary School, East Sussex

Excellent customer service

Great customer service. The company is very supportive if we have any questions/queries. We have a dedicated representative (Lorraine) who is always willing to support whether it be by email, phone or a visit to our school in person.

Office Manager, Secondary School, Nottinghamshire

Excellent support

Lorraine has been so helpful and went the extra mile to resolve complex issues.

Office Manager, Primary School, Nottinghamshire

Pleased to use sQuid!

I was contacted to complete the survey so I hadn’t made a call but based on previous call (emails mainly) I have made, I have been satisfied with the response I’m very pleased that we use sQuid.

School Administrator, Secondary School, Nottinghamshire

Very helpful!

sQuid customer services have been very helpful today and this is always the case as far as I have found. 

Finance Director, Catering Management Company

I got help quickly

I got help quickly, with patience and professionalism.

School Administrator, Primary School, Nottinghamshire